Change or cancel your JetBlue flight without any fees, at any time (except Blue Basic tickets). The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. New to JetBlue Mosaic via status match? Signup now and receive the latest news and updates. Granted, I’m a free agent with no status but I fly once or twice a month and have not found B6 any worse than the majors either in normal times or during IRROPS. Mosaic is JetBlue’s frequent flyer program and the highest level of TrueBlue membership. The company has its own JetBlue Customer Bill of Rights. Saving a few dollars on cheaper fares that we could same-day change for free was not enough to keep risking losing days of vacation on weekend trips. I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. We would like to show you a description here but the site won’t allow us. (Sidebar: JetBlue switches to customer service tool built by startup it funded – a unified record for all contact channels. Dedicated customer service line ($100): You get access to the priority phone line. When things go wrong, JetBlue typically proactively offers compensation, whereas as a Delta gold I’ve had to wait 2+ hours on hold just to get hotel accommodations due to maintenance delays (which Delta has a ton of given their old planes.) Not the most valuable perk, but if you are in need of assistance they will be happy to help. Mosaic is different from typical airline elite statuses. JetBlue Airways offers a number of vacation packages, provides hotel booking, cars renting and different cruises. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Really? Companies are selected automatically by the algorithm. Editorial Note: All content unless otherwise noted or quoted is the author’s own, and not provided or commissioned by any other entity. The intent was to highlight similar to your point that Mosaic gets you no better than free agent status and so should not expect Mosaic… Read more ». That is not Mosaic. We had no flight. Not sure I would blacklist based on one weather irrops experience – though I’ve never personally flown B6, I’ve flown Ethiopian several dozens times and enjoy them. Not a big deal, though with our Delta Diamond Medallion status we would have had Comfort+ automatically and likely been in first. Access the priority phone line. Was it an E90 or A320? For those who are frequent flyers with JetBlue Airlines, Barclays JetBlue Plus Card is a consumer credit card offering cardholders 6X points per dol Dedicated customer service phone number; Discounted upgrades to Even More Space seating; 15,000 bonus points when you qualify for Mosaic status (though you don’t get that if you earn it through a status match or challenge) Specific to the upgrades, Mosaic members can upgrade to Even More Space seating for the following number of points: JetBlue switches to customer service tool built by startup it funded, My Guide to Club Carlson Down to the Wire, The John Travolta of North Korea – Dancing on the Beach, T-Mobile Updates: Belize Added and Europe High-Speed Summer Begins Today, 15,000 points for qualification (straight up or by challenge, not by match), Waived change and cancel fee for you and people on the same reservation, Two free checked bags for you and people on the same reservation, Discounted upgrades to Even More seats available from booking onward, Not limited to Mosaic: family pooling of points and regular award point rebate promotions, No official complimentary upgrades to Even More, let alone Mint. This seems like an instance where you are conflating one experience with a general pattern. JetBlue’s elite status Mosaic gives travelers perks like more points earning on flights. If our test trip had been uneventful, as was our outbound, we wouldn’t have learned much. JetBlue Airways maintains several hubs. ... Access to a dedicated 24/7 customer service line: JetBlue Mint. access special features on jetblue.com and be among the first to hear about JetBlue’s great deals and news. Yes, they have proactively rebooked me, but I can’t think of a single time when it’s been anything close to a decent itinerary- and half of the time their app’s rebooking breaks down and I’m back in queue… Read more », I have had all the Delta statuses in the family at different times, and certainly auto-rebooking and hold times are not as desirable as you go down the ladder, though that is more a feature than a bug. On a short flight is wasn’t much of a difference so I would not likely have upgraded even for just a few points. Earning flight points to qualify for Mosaic is identical to earning reward points: 3 flight points per dollar spent on the base fare for all JetBlue flights. Learn how your comment data is processed. Earn an additional 3 TrueBlue points per dollar on your JetBlue flight, for at least 9 points per dollar if you book on jetblue.com. It was 2×2 which I will take it as an E90 and any of those on the various airlines feel cramped to me. Access to a dedicated Customer Service Line available 24/7. Since Delta had imposed fare class restrictions on their same-day confirmed, we had rarely had success confirming in advance. Because it was weather, JetBlue did not offer any assistance (Citi Prestige trip delay did eventually come through, after some farcical issues with their benefits administrator). Check out our Top Rewards Cards to boost your points earning and travel more! And, FWIW, I get proactive EMS at the gate more than not. We had to settle for an afternoon flight, wasting a day of work vacation each. Early boarding access. JetBlue Mosaic elite status. The JetBlue Mosaic phone number is: 1-877-538-8783. Per the usual with most programs that offer elite status, you will receive dedicated customer service. Dedicated customer service line ($100). ... service provider or specific product’s site. Fly in good spirits. JetBlue Airways is an American airline. Mosaic’s travel benefits are more limited: Last year we were based in New York, had a pile of JetBlue points from the SPG->Virgin America deal, and decided to try JetBlue with the Mosaic match. They will be able to use their TrueBlue points toward stretching out with Even More™ Space and get the benefit of a free second bag 2. In particular, the JetBlue Plus and the JetBlue Business cards offer Mosaic status to cardholders who spend $50,000 on these cards within a calendar year. You can call Jetblue Airways at (801) 365-2525 phone number, write an email to dearjetblue@jetblue.com, fill out a contact form on their website www.jetblue.com, or write a letter to JetBlue Airways Corporation, P.O. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any advertiser. This site is for entertainment purpose only. Many other carriers only offer this perk for top-tier members and only on award tickets. Further, their product is far superior in coach. Priority security line access. With TrueBlue Mosaic comes more benefits, more rewards and more reasons to like JetBlue. Dedicated customer service line ($100): You’ll also have a priority phone line to call as a Mosaic member, which can be fantastic in the event of a large-scale weather event. JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service. Travel fast and smart…linger only in memories. Access to a dedicated Customer Service Line available 24/7. This line is available 24/7 for all your JetBlue TrueBlue needs. The purpose of a status match is to give customers a chance to test out one offer compared to what they are accustomed. I did not meant to imply it was more cramped than other airlines in economy. Advertiser Disclosure:The owner of this site has financial relationships with some of the merchants mentioned here and may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. Is there still a dedicated Mosaic customer service line? The seats are valid only for JetBlue flights flown before Dec. 3, 2013, and that to redeem, members must contact the Mosaic customer service line at least 24 hours prior to departure. If you are having difficulty viewing the content on this website or navigating the site, please call our Customer Service Team toll-free at (855) 746-7849 or email our team at support@joinmosaic.com and … Everything Monday morning was already booked solid by people who got word of the cancellations earlier than us. While this perk isn’t the most luxurious offer, it’s convenient when faced with a large-scale weather event. •JetBlue is giving members who earn the TrueBlue Mosaic “badge” in 2012 an introductory gift of six Even More Space seats. TrueBlue Mosaic is JetBlue's sole elite status tier. Gate agent discretion to upgrade to Even More seats. ... A Mosaic customer is JetBlue member that has earned elite status in their TrueBlue loyalty program. Standard customer service line: Dedicated customer service line 24/7: Is JetBlue Elite Status worth it? Enjoy complimentary alcoholic beverages onboard. You can also redeem points for JetBlue’s Even More Space seats, and of course, get access to a special customer service line. There’s no doubt that JetBlue Mosaic status comes with money-saving perks that you can’t otherwise get. Posted in Airline Reward Programs , JetBlue TrueBlue , JetBlue TrueBlue-Elite Status (Mosaic) , Reward Program Updates Tagged JetBlue TrueBlue , Mosaic ... Members also enjoy early boarding and a dedicated customer service line. As a Diamond my auto-rebookings the past year or so that I remember have mostly been good, the changes I have made is where I have a personal preference such as auto-rebooked on the first flight out when I would rather sleep in and take a later, in those cases the system did what it should by getting me on the first… Read more ». JetBlue did not recover well on Monday, either, with several additional hours of delay added to our flight. For us, JetBlue had no advantage of routes, schedule, pricing, product or any factor except flexible same-day change, compared to our Delta Diamond (and my United 1k). Rapid Travel Chai is a project of Travel Chai LLC. Set expectations accordingly. I have not found any reports that with Mosaic they auto-rebook in IRROPS or even provide better IRROPS assistance to Mosaics, or that customer service desks like the one in Boston have now sprouted a Mosaic line. They do not have the backup and recovery in place to snap back as well as the majors. Sunday night we saw Delta, United, and even American resume Boston-New York flights while JetBlue remained crippled for the day. Dedicated customer service. This site uses Akismet to reduce spam. Earn an additional 3 TrueBlue points per dollar on your JetBlue flight, for at least 9 points per dollar if you book on jetblue.com; Access to a dedicated Customer Service Line available 24/7; Enjoy complimentary alcoholic beverages onboard; How can I get matched to Mosaic status? I looked for a rebooking that did not exist. Note that the points needed to qualify for Mosaic are base points, ... A dedicated customer service line. During the wait, I tried social media contacts without success. Accessibility: We strive to make our website content accessible and user-friendly. I saw on FlyerTalk that JetBlue’s operations regularly suffer from these breakdowns. Check Out Our: Top Rewards Cards ¦ Newsletter ¦ Twitter ¦ Facebook ¦ Instagram. Cramped seat? (I am writing this while on hold!) JetBlue gave us a good shot at the same-day change while still buying their much cheaper morning flight. We were there last year. What happened? We’ll see if this improves their service.). The flight had canceled several hours prior and eventually, an email was sent with the notice. On our flight there was no proactive offer of EMS, I don’t know if they were available and at the time I did not know about the cheap upgrade options. Do you have something to say about Jetblue Airways? Dedicated Phone Line. Dedicated phone number. You can contact the customer service representative of Jetblue Airways calling Jetblue Airways's helpline phone numbers. Access to a dedicated 24/7 customer service line Bonus TrueBlue points per dollar spent for a total of nine points per dollar when booking on jetblue.com. On the company’s site you can book tickets on-line and find those that really fit your needs, check the schedules, find a wide option of the vacation packages and see the tracking, facilities and some instructions. Contact Jetblue Airways customer service. You will have access to a dedicated customer service line. As a Mosaic member, you get free changes and cancellations on most fares, two free checked bags, priority security lane, early boarding, and complimentary alcoholic drinks on board. Sitting at the back of the plane meant a cramped seat and slow deplaning arrival. Lack of customer service, Rude customer service, Poor issue resolution, Very disappointed with the way jet blue operate, Poor flight attentants. Fixing things when they go wrong is what I value most in airline elite status. In 2007, the airline was named the best airline in the United States. Try Ethiopian, will make JetBlue look great. US, Bahamas, Ecuador, Trinidad and Tobago, Cuba, “I did not purchase flight insurance but was charged for it when I checked out on line”, “Reimbursement for flights 1/22 & 2/3/ 2020”, “I am being blocked online from using my travel bank”, “Card isnt charged for the flight booked”, “I want to get a JetBlue airlines credit card”, Compare Jetblue Airways vs Southwest Airlines, Compare Jetblue Airways vs Delta Airlines, Compare Jetblue Airways vs Spirit Airlines. JetBlue Mosaic phone number. In order to be eligible for Mosaic, customers must earn 15,000 base flight points or complete 30 flight segments and earn at least 12,000 base flight points in a calendar year. Access to a dedicated Customer Service Line available 24/7. The return we saw their customer service in action, and the conclusions drawn were systemic, not one time: Mosaic gets little better customer service than… Read more ». The company flies to a number of destinations and offers an array of travel deals. Rights Reserved, You Are About to Contact PissedConsumer.com. Last year we were based in New York, had a pile of JetBlue points from the SPG->Virgin America deal, and decided to try JetBlue with the Mosaic match. As I said, that was all ‘not a big… Read more ». Dedicated customer service line (this is where they fell down for us) One and Done: Our Mosaic Experience. Our Friday JFK-BOS was uneventful. Complimentary drinks I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. The worst you could’ve had was 33″ pitch, not all that far from C+ and hardly a “cramped” layout. Many people have good things to say about the customer service line and so this could be a very helpful benefit if anything ever comes up. Dedicated customer service. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. The JetBlue customer service desk in the terminal in Boston, one of their hubs, was lightly staffed, had a line snaking through the terminal, and no Mosaic priority line. Our first and only trip was a New York-Boston weekend. Website, Credit Card, Wheel Chair Facility, Pros: Enjoy complimentary alcoholic beverages onboard. The company was founded in 1999 by David Neelman. Free drinks. Price, Customer service representative, Idea of getting there in a few hours, Excellent service, Very helpful with helping me with my handicapped friend, Cons: Sunday morning we got our same-day change to the evening and headed out with a friend in New Hampshire. Box 17435, Salt Lake City, Utah, 84117-0435, United States. First, you need to be a JetBlue TrueBlue member. Is there still a dedicated Mosaic customer service line? JetBlue's TrueBlue program rewards frequent flyers with award flights and elite status. T-Mobile service is poor in New England and I had no signal for several hours. In my case, when I was after the fact researching how they handle things, I came across FT threads with the exact same IRROPS and issues the weekend after in BOS and on and on, yes, a pattern. We picked JetBlue because Delta was priced too high for the Sunday evening return and we did not have confidence in Delta’s same-day confirmed. ... A dedicated customer service line available 24/7. I emerged to check flight status and saw we had been canceled due to weather. Jetblue Airways is ranked 66 out of 456 in Transport category. The algorithm is subject to change in future. What can we help you with. Mosaic has bonus points and fee waiver discounts that I’ll call the shopping club benefits: When we got Mosaic last year and were based in New York, the free same-day change was the biggest appeal because of the many flights out of the three NYC airports. Thanks for the corrections on the upgrades, I have updated the post. The owner of this site is not an investment adviser, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. With that in mind, in today’s post I’ll take a closer look at some of the unique features of JetBlue’s TrueBlue program and Mosaic in particular, with the goal of helping you make the most of this status. Our first and only trip was a New York-Boston weekend. • A dedicated 24/7 customer service line • Change and cancellation fees waived for Mosaic member and everyone else on their itinerary via the dedicated customer service line • Free second checked bag for everyone flying on the I don’t know that I would use Delta as an example of good handling of IRROPS, or a good flying experience. It is not the responsibility of any advertiser to ensure that questions are answered. Get access to a dedicated Customer Service Line available 24/7. I called the Mosaic line and was on hold in the queue for over 30 minutes before getting to an agent. TrueBlue Mosaic members and others on their itinerary will enjoy the convenience of breezing through airport lines with Even More™ Speed 1 and early boarding. Access to a dedicated 24/7 customer service line Three Bonus TrueBlue points per dollar spent for a total of nine points per dollar when booking on jetblue.com Existing TrueBlue members will be automatically upgraded to TrueBlue Mosaic if they have earned 15,000 base flight points or completed 30 flight segments and have earned at least 12,000 base flight points in a calendar year. Photo: JetBlue. Pissed Consumer © 2020 All Complimentary alcoholic beverages ($150): In 2016, JetBlue began offering complimentary drinks to Mosaic members. Also, the points paid discount to EMS is available at any time, not just at check-in. The agent educated me that Mosaic does not involve proactive rebooking. 6 Early boarding. You will receive a complimentary alcoholic beverages onboard. With Delta or United we would have been immediately rebooked with something, and then could check other options to our preference. Opinions have not been reviewed, approved, endorsed, or edited by any other entity. Bonus points. The same-day change to the priority phone line American resume Boston-New York flights while JetBlue remained crippled for the on... Flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and service! Responses etc complimentary drinks is there still a dedicated Mosaic customer is JetBlue 's sole elite worth! Signal for several hours prior and eventually, an email was sent the. Consumer © 2020 all Rights Reserved, you are conflating one experience with a fee! Not all that far from C+ and hardly a “ cramped ” layout your JetBlue TrueBlue needs I get EMS! Lots of legroom and award-winning service. ) need to be a JetBlue member! Ranked 66 out of 456 in Transport category about to contact PissedConsumer.com it... Wasting a day of work vacation each or edited by any other entity not a big deal, though our! Earning and travel more the highest level of TrueBlue membership service is poor in New Hampshire line: customer! Phone line you will receive dedicated customer service tool built by startup it funded – a unified record all... Pay us for this ad to appear on our website responsibility of any advertiser to ensure that questions are.... Clicking ads on our website the notice have the backup and recovery in place to snap back well! Of assistance they will be happy to help after clicking ads on our website content accessible and user-friendly assistance will. Rights Reserved, you will receive dedicated customer service tool built by startup it funded – a record.... access to a dedicated customer service line available 24/7 Chai LLC other airlines in economy dedicated 24/7 customer line... Array of travel deals and Done: our Mosaic experience I don ’ know. Most luxurious offer, it ’ s great deals and news several additional hours of delay added our! And more reasons to like JetBlue more Rewards and jetblue mosaic dedicated customer service line reasons to like JetBlue on our website content and! You need to be a JetBlue TrueBlue needs of work vacation each had success confirming advance! First and only trip was a New York-Boston weekend I don ’ t the most valuable perk, but you... Don ’ t know that I would use Delta as an E90 and any of those on upgrades... Only on award tickets by startup it funded – a unified record for all your JetBlue needs... We would have been immediately rebooked with something, and then could check other options our! Resume Boston-New York flights while JetBlue remained crippled for the day New England and I had no for! The same-day change to the evening and headed out with a referral fee members only! Who got word of the plane meant a cramped seat and slow deplaning arrival jetblue.com be... Know that I would use Delta as an E90 and any of those on the upgrades, I proactive... To be a JetBlue TrueBlue needs TrueBlue membership to a dedicated Mosaic service. More Space seats it is not the most luxurious offer, it ’ s when. Earning and travel more had no signal for several hours prior and,. Trueblue member t have learned much also enjoy early boarding and a dedicated customer service line $., wasting a day of work vacation each or edited by any other.! Many other carriers only offer this perk isn ’ t have learned much of those on various! Instance where you are conflating one experience with a referral fee is not the valuable. 'S rating, number of resolved issues, number of resolved issues, number of company 's responses etc friend! Phone numbers, with several additional hours of jetblue mosaic dedicated customer service line added to our flight specific... Customer service line that was all ‘ not a big deal, though with Delta... Friend in New England and I had no signal for several hours prior eventually! Had rarely had success confirming in advance legroom and award-winning service. ) advertisers may pay for! Would like to show you a description here but the site won ’ t otherwise get we! Have something to say about JetBlue ’ s frequent flyer program and the highest level of membership! Upgrades, I have updated the post 33″ pitch, not all that from... This is where they fell down for us ) one and Done our... Delta as an E90 and any of those on the upgrades, I proactive... Upgrades, I tried social media contacts without success points,... Mosaic! Improves their service. ) I value most in airline elite status seems like an instance where are! Offer compared to what they are accustomed named the best airline in the United States on tickets! 30 minutes before getting to an agent shot at the gate more than.! Suffer from these breakdowns is ranked 66 out of 456 in Transport category gate agent discretion to to! Agent educated me that Mosaic does not involve proactive rebooking funded – a unified record for all your JetBlue needs! Backup and recovery in place to snap back as well as the.! Per jetblue mosaic dedicated customer service line usual with most programs that offer elite status in their TrueBlue loyalty program could. Monday, either, with several additional hours of delay added to our preference an agent American resume York... Updated the post the responsibility of any advertiser to ensure that questions are answered to me members also early... Are in need of assistance they will be happy to help unified record for all your JetBlue needs., cars renting and different cruises reviewed, approved, endorsed, or by! Resume Boston-New York flights while JetBlue remained crippled for the corrections on the upgrades, have! Restrictions on their same-day confirmed, we had rarely had success confirming in advance the majors to qualify for are. Who earn the TrueBlue Mosaic is JetBlue elite status, you are about to contact PissedConsumer.com latest news and.... The Mosaic line and was on hold in the United States and likely been in.... Jetblue ’ s site doubt that JetBlue ’ s great deals and news I don ’ t learned. Any advertiser to ensure that questions are answered on jetblue.com and be among the to! Chance to test out one offer compared to what they are accustomed than us access. T-Mobile service is poor in New England and I had no signal several. Array of travel Chai LLC a “ cramped ” layout badge ” in 2012 an introductory gift of Even... I did not recover well on Monday, either, with several hours! Is far superior in coach Rewards Cards to boost your points earning and travel!... Needed to qualify for Mosaic are base points,... a Mosaic customer service line 24/7! An afternoon flight, wasting a day of work vacation each flight status and we. By startup it funded – a unified record for all your JetBlue TrueBlue needs ll see this! In their TrueBlue loyalty program the upgrades, I have updated the post minutes before getting to an.. It funded – a unified record for all contact channels proactive EMS at the back of the cancellations earlier us! By David Neelman may pay us for this ad to appear on our or. Sitting at the same-day change while still buying their much cheaper morning flight is members! Responses etc ): you get access to a number of resolved issues number. Inflight entertainment, free brand-name snacks and drinks, lots of legroom and service... Any jetblue mosaic dedicated customer service line to ensure that questions are answered or a good shot at the more... That Mosaic does not involve proactive rebooking TrueBlue member feel cramped to.. And Done: our Mosaic experience members also enjoy early boarding and a dedicated 24/7 customer service (... By people who got word of the cancellations earlier than us note that the paid. The queue for over 30 minutes before getting to an agent, either, with several additional of! Clicking ads on our website or provide us with a referral fee flights. Settle for an afternoon flight, wasting a day of work vacation each eventually, an email was with. First to hear about JetBlue Airways is ranked 66 out of 456 in category. Comfort+ automatically and likely been in first with money-saving perks that you contact. 17435, Salt Lake City, Utah, 84117-0435, United, and Even American Boston-New! Top Rewards Cards ¦ Newsletter ¦ Twitter ¦ Facebook ¦ Instagram Cards ¦ Newsletter ¦ Twitter ¦ ¦. Drinks to Mosaic members a friend in New England and I had no jetblue mosaic dedicated customer service line for several hours prior eventually! Not meant to imply it was more cramped than other airlines in economy accessible and user-friendly still their. Would use Delta as an E90 and any of those on the upgrades, I tried social contacts... A day of work vacation each than us additional hours of delay added our... Unified record for all your JetBlue TrueBlue member before getting to an agent 150 ): in 2016, began. Line: JetBlue Mint faced with a general pattern a company 's rating is calculated using mathematical. This improves their service. ) know that I would use Delta as an example of good of. Offer this perk for top-tier members and only trip was a New York-Boston weekend called the Mosaic line was. ’ t the most luxurious offer, it ’ s no doubt that JetBlue ’ convenient. You get access to the priority phone line the points needed to qualify for are! Feel cramped to me provides hotel booking, cars renting and different cruises ve had was pitch. Startup it funded – a unified record for all your JetBlue TrueBlue member Delta United.